How does mid-cycle proration work?
When you upgrade mid-cycle, we calculate the unused portion of your current plan and credit it toward the new plan. You only pay the difference. Your renewal date stays the same. Downgrades take effect at the end of your current billing period — no cash refund.
What's your refund policy?
14-day money-back guarantee on any new subscription. NFC physical cards are refundable within 7 days if unopened. Just email support@1card.space.
How do free NFC card vouchers work?
Every yearly Pro plan includes 1 free standard NFC card. Yearly Business plans include 5 (one per team profile). Vouchers appear in your dashboard right after subscription is confirmed, expire 12 months later, and tie to your active subscription. Monthly plans don't include vouchers — you can still buy NFC cards at the subscriber-discount price.
When does my NFC card ship?
NFC cards typically ship within 3-5 business days within Malaysia after you place the order. You'll get a tracking link by email when it goes out.
Can I switch between monthly and yearly?
Yes. Switching to yearly applies the 18% discount immediately with proration. Switching to monthly takes effect at your next renewal.
What payment methods do you accept?
All major credit/debit cards (Visa, Mastercard, Amex) via Stripe. FPX (Malaysian online banking) for local subscribers.
I'm an existing Pro customer — do I keep RM 148/yr?
Yes. We grandfather you at RM 148 for the remainder of your current cycle. At your next renewal, the new RM 168/yr price applies — and you get the new features (lead capture, advanced analytics, dynamic OG images, free NFC card) included.