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Go to register.php, fill in your name, email and a username. Choose a plan (Lite or Pro), pay via Stripe Checkout, and your card is live immediately at 1card.space/your-username. The whole flow takes about 4 minutes.

Yes, but with care — your username becomes your URL. Email support@1card.space to request a change. We handle the redirect from your old URL automatically so existing taps and shares still work for 6 months.

Keep it under 200 characters. The goal is one sentence that says what you do and who you help. Example: "Property negotiator specialising in Mont Kiara and Bangsar South. 8 years in the KL market."

Try Modern Gradient first — it suits most professions. Minimal works for legal/medical. Corporate suits finance and B2B sales. Glass and Creative are for creatives and lifestyle brands. You can swap templates anytime from the dashboard with no downtime.

Highly recommended. Cards with photos get 3× more contact-saves than cards without. Use a square headshot, well-lit, neutral background. The dashboard will auto-resize to 512×512 px and JPEG-compress for speed.

Not on personal plans — one account = one card. For teams of 5+ we offer team accounts where you manage multiple cards under one admin. Email teams@1card.space for a quote.

The card contains a small chip that stores your card's URL. When someone holds an unlocked phone (iPhone 7+, iOS 14+ OR Android 5+) within 1-2cm of the card, the phone reads the URL and opens your card in the browser. No app required on either side.

Make sure the phone is unlocked and the screen is on. On older iPhones (7, 8, X), you may need to open the Camera app first. The NFC sensor is at the top of the iPhone — try holding the top of your iPhone near the centre of the card. NFC is disabled in Low Power Mode on some iOS versions.

3–5 working days within West Malaysia (Peninsular), 5–8 days for East Malaysia (Sabah, Sarawak). You'll receive a tracking number once your card is dispatched.

Absolutely — that's the whole point. The card only stores your 1Card URL. Update your name, photo, role, or any button in the dashboard and every NFC tap will show the new info forever. No reprinting required.

Yes. Order as many as you need at RM 79 per card. Bulk orders of 10+ cards get 15% off — email sales@1card.space.

Our cards come with a 2-year warranty against chip failure. If the card stops reading and you've tried multiple phones, send us a photo and we'll ship a replacement free of charge.

It's the same thickness and flexibility as a credit card — daily wallet use is fine. Repeated folding or sitting on it for years may eventually damage the chip. Carry it like you'd carry a debit card.

Dashboard → Links tab → "Add Link / Button". Choose a button type (WhatsApp, Phone, Website, Instagram, etc.), enter the URL or number, give it a label, and save. Lite plan caps at 5 buttons; Pro is unlimited.

Dashboard → Profile tab → "Change Password" section at the bottom. Enter your current password, then a new one. If you've forgotten your current password, use forgot password instead.

Yes. Dashboard → QR tab. Pick a preset or customise dot colour, background, gradient, and dot style. Download as PNG or SVG. Re-customise anytime — your card URL doesn't change.

Add a button of type "WhatsApp" and enter your phone number in international format (e.g. 60123456789, no spaces, no plus sign). Tapping the button opens WhatsApp with your number pre-filled.

Yes. On desktop, drag the grip icon next to any button to reorder. On mobile, use the edit icon to set position numbers. The order updates on your live card immediately.

Dashboard → Leads tab. You'll see every contact that's been submitted through your "Exchange contact" button, with timestamps. Click any lead to see the full message, and use "Export CSV" to download all leads at once.

Yes. You can export all your data (profile, leads, products, brochures) as a JSON package — under "Privacy" in your dashboard. PDPA-compliant and free, anytime.

Dashboard → Profile → bottom of page → "Delete Account". This is permanent — your card URL goes 404, all your data is purged within 24 hours, and any future taps on your NFC card show a "card not found" page.

Dashboard → Subscription tab → "Upgrade to Pro". You'll pay the prorated difference, your Pro features unlock immediately, and your renewal date stays the same.

Dashboard → Subscription → "Manage Subscription" → Cancel. Your card continues to work until your paid year ends, then enters a 14-day grace period before going offline. We never auto-charge after cancellation.

Yes — 7-day money-back guarantee on your first subscription. After 7 days, we don't refund unused months, but you can cancel anytime and your card stays live until your paid period ends.

Dashboard → Orders. Every payment shows up with a "View receipt" link that opens a Stripe-hosted tax-compliant invoice. Suitable for SST registration and company expense claims.

Dashboard → Subscription → "Manage Subscription". This opens Stripe's secure billing portal where you can update card details or switch to a different payment method.

Yes. Email sales@1card.space with your company name and SSM. We'll issue invoices with your company details, ROC number, and SST-compliant breakdown.

Most often: international transaction limits on Malaysian cards. Call your bank to enable online overseas transactions, or try a different card. Stripe processes 1Card payments through Singapore.

No surprises. We'll email you 30 days before renewal with the exact charge. If we ever raise prices, existing customers are grandfathered for at least 12 months.

Yes — 2-year prepay gets you a 10% discount, 3-year prepay gets 15%. Email sales@1card.space to arrange.

Usually means your subscription has expired. Sign in and check your billing status. If it's active, email support and include your username — we'll investigate within an hour.

Use the forgot password link and check your inbox (and spam folder) for a reset email. Reset links expire in 1 hour. If you don't see it, email support.

Check the file size — Lite caps at 2 MB, Pro at 10 MB. Make sure it's a supported format (JPG/PNG/WEBP for images, PDF only for documents). If the file is within limits and still fails, try a different browser.

Upload at least 1000×1000px for sharp results. The dashboard auto-resizes to 512×512 for performance. Avoid uploading small social-media thumbnails — they'll stretch and pixelate.

Print the QR at least 2×2 cm and make sure there's enough contrast between dot colour and background. Pure white background with dark dots scans best. Avoid printing on glossy or reflective material.

Check spam, junk, and "Promotions" tab in Gmail. If you still can't find it, the email might be filtered by your provider. Add support@1card.space to your contacts and try again, or contact support directly.